Our Vision and Mission

Our  Service Desk Vision
To deliver a sector leading IT Service desk, providing a central point of contact for IT Services while being recognised as an excellent service provider by our staff, students and visitors.

Our Mission
Our mission is to deliver Service Excellence by providing cost effective, timely, quality, customer focused and professional IT Support at every customer contact.

We will acheive this through:

  • Responding to users in a timely manner
  • Proactive stakeholder engagement to understand the needs of our staff and students
  • Attracting, supporting and developing our staff to ensure we deliver an excellent service
  • Delivering quality IT advice and support